1. Introduction
Welcome to MogliMart, operated by Moglimart Solution OPC Pvt Ltd. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using MogliMart, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- Phone number (for OTP-based authentication)
- Name and delivery address
- Email address (optional)
- Payment information (processed securely through third-party payment gateways like Razorpay)
2.2 Usage Data
- Device information (IP address, browser type, operating system)
- Location data (to show nearby stores and enable delivery)
- Order history and preferences
- App usage analytics
2.3 Seller & Delivery Partner Data
- KYC documents (Aadhaar, PAN, GST registration)
- Bank account details for payments
- Store location and inventory data
- Real-time location (for delivery partners during active orders)
3. How We Use Your Information
- To process and fulfill your orders through our flexible delivery modes (same day, seller self-delivery, or pick up)
- To communicate order updates via SMS, WhatsApp, and push notifications
- To provide customer support and resolve issues
- To improve our platform and personalize your experience
- To detect and prevent fraud and unauthorized access
- To comply with legal obligations and regulatory requirements
- To send promotional offers and updates (with your consent, you can opt-out anytime)
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information only with:
- Sellers: To fulfill your orders (name, delivery address, phone number)
- Delivery Partners: To complete same-day deliveries (name, address, phone number, real-time location during delivery)
- Payment Processors: Razorpay and other secure payment gateways (as required for transactions)
- Service Providers: Cloud hosting (AWS/Azure), SMS providers (Twilio), analytics tools (Google Analytics, Firebase)
- Legal Authorities: When required by law, court order, or to protect our rights and safety
5. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive information
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure payment processing (PCI-DSS compliant)
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Request your data in a machine-readable format
To exercise these rights, contact us at privacy@moglimart.com
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze usage patterns and improve our platform
- Deliver personalized content and advertisements
You can control cookies through your browser settings. Disabling cookies may affect platform functionality.
8. Children's Privacy
MogliMart is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of MogliMart after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or our data practices, contact us:
- Email: privacy@moglimart.com
- Phone: +91-120-XXXXXXX
- Address: Moglimart Solution OPC Pvt Ltd, D-106, Sector 10, Noida, Uttar Pradesh - 201301, India